How To Use A TP-Link Router With Sky Fibre Optic

I'm Kev and I'm a Cyber Security professional from the UK. I started this blog so that I could share my thoughts on the things that interest me. That's usually technology, Linux, open source, and motorbikes.
  1. I switched from BT to NOWTV fibre, but the NOWTV Hub 2 had only 2 ethernet ports, no port mapping and poor wireless range in comparison to the SmartHub. Tried the SH as a WAP and double forwarded ports to be mapped but this didn’t work consistently. I also lost two potential ethernet connections by chaining the routers together. So I bought a TP-LINK AC2800 (archer vr2800) and following your instructions EXACTLY (including SKY(MER) for the ISP). It connected straight away, firewalls all sorted and once the wifi signal was locked to channel 6, works flawlessly. Thanks Kev, much appreciated!!

  2. Hi kev as of today my router lost Internet access (i used your instructions previously to set up) so i reset fmd tried again with your instructions but this time there was no username password part to the process, and therefore the connection doesn’t work. How can i solve this? I’m using an Archer 400 AC1200

  3. Hi Kev, I just wanted to say thanks for this, it worked a treat. Set up and working in less than 5 minutes. I’m using a TP Link VR900.

  4. Hi Kev, I’ve got Sky+HD Fibre, I used to watch some open channels on my fire stick through IPTV app, now its not working maybe 2-3 channels would occasionally open but that’s it, if I switch it from sky wifi to my personal hotspot it does work, would changing the router solve this problem? adding to that I do experience unstable wifi connections with my iphones/ipads few times through out the day

    1. It’s difficult to say for sure, but I would imagine that the issue with your Fire Stick is likely to do with the stick itself, rather than your network. If it were your network, none of the channels would work. Like I said, can’t be certain though.

      With regards to the iDevices dropping out; again, I can’t be certain as I’d have to do testing, but a new router may help, then again, it may not. I personally use mesh wifi which improves the signal across my home, assuming that lack of signal is your problem of course.

      1. Thanks for the reply Kev, but when I disconnected Sky wifi and use the phone’s hotspot it does work and when I used it at my friend’s it did work as well (not sure what was his provider) so the stick and the app are generally working

        1. Strange. I’d have to do some testing to be able to answer the question for you. It may well be that Sky blocks access to whatever site(s) your stick is using. If that’s the case, try configuring a different DNS server, like quad9, or using a VPN, see if that works. That would rule out whether the issue is Sky or not. Good luck.

  5. I just wanted to comment on this guide. I don’t do this often but I scoured the internet trying to find a way to do this. There was adding VPN’s, adding a router as an access point and plenty of others. This was the simplest and easiest. I knew it had to be more simple than what others were offering and I found it. Thank you so much as I can now bypass the DNS hijacking that was going on with my SKY.

  6. Kev, I have a Sky Q Hub plus mini Q-box booster, and have to use 3 TP-link powerline adaptors to boost the wi-fi signal in dead spots around the house (v thick brick walls) but am suffering frequent wi-fi drops during throughout the day. Reading your article, I am considering replacing the Q hub with a TP-link VR2800, to solve the constant wifi drops I am suffering. Would you recommend this course of action, or would you suggest a better solution?

    1. I can’t say for certain as I don’t know your home, obviously. However, I personally don’t like powerline adapters. Having used them in the past, I’ve always found them to be mediocre at best. I would recommend mesh wifi instead. Again, I can’t promise it will penetrate the walls in your house, but in my experience mesh wifi is more performant than powerline adapters.

      I personally have the Tenda mesh wifi system at home. It’s more budget in the wider range of mesh providers, but I’ve found them to be superb. Plus, you can keep adding additional nodes it increase the coverage in your home. These are the ones I have – https://www.amazon.co.uk/Tenda-Nova-MW3-Whole-System/dp/B07D9CC637

      Good luck!

      1. Kev, many thanks for the advice, much appreciated, will do some more research on Mesh solutions. Thanks again.

  7. Bought archer vr600, have sky broadband. Using quick setup everything goes ok till connecting to internet, keeps saying wrong username or password, tells me to reconfigure, I’ve not changed anything, any idea what the problem is?

    1. This guide is for Fibre, not broadband. So the process may be different. I don’t use Sky broadband, so can’t comment.

  8. Hi Kev – thanks for the how to above, and all the help you give in the comments. Could I ask if the TP-Link VR200 is still the router to go for? It’s hard to get from Amazon and TP-Link list it as EOL on their website. TIA, Matt

    1. Hey Matt. It doesn’t have to be that particular model. It can be any model (or any brand for that matter) as long as it supports VDSL.

  9. Thanks for this. I have just bought a tp link vr400 (ac1200) and can’t get it to connect to my sky fibre. When i select sky(MER) as my isp there is no option to input a username or password for the internet. It just goes straight on to the wifi password setup. Any idea what the problem is?

    1. It should be Sky(VDSL) for the ISP. At least, that’s what it was when I did it.

    2. sky(MER) does not require password and login because it is a system of identification that uses DHCP.

  10. Thanks very much for posting this helpful guide. It worked a treat, all set up in minutes.

  11. Thanks Kev, really appreciate you putting together this guide. Just got a VR2800 and will be setting it up tonight with Sky Fibre.

    I currently have the SkyQ box + the Openreach modem, can I bypass both of them and go from the socket straight into the TP-Link, or do I still need the Openreach modem? Thanks again.

    1. It depends on the setup. If you have a standard phone socket, and your router is VDSL, you shouldn’t need the MODEM. You can always try without, if it doesn’t work, just put it back in. Good luck!

      1. Hi Kev, I’m co considering switching to Virgin, will this setup work with that as well? Thanks

        1. No. Virgin doesn’t use VDSL, it uses cable. So you would need a different type of router. Plus, the credentials and process would be different.

  12. Hi Kev, thank you very much for the great article. I’ve bought Archer VR2800 and trying to replace Sky router. I use Macbook Pro, so it is not possible to attach router to the laptop without the connector, used Tether App. As I’ve got standard broadband, it requests ID and password. I read a lot how to extract password, downloaded Wiresshark but somehow I get only this kind of symbols =<.ÿ%v as a result. Is there any other way to get ISP password for Sky broadband(not Fiber)? Would appreciate your help. Thank you, Will

      1. Hi Kev, thank you for your reply. Yes, first I choose from the list Sky Broadband(not fiber) and when it asked for login/password I entered username field, enter abcdefgh@skydsl password field, enter 1234567890abcdef but no success Thank you

  13. Kev, this was incredibly useful – thanks so much! My NOW TV Hub 2 got lost in the post so I didn’t know what to do. I bought a TP-Link VDSL Modem Router (by coincidence), saw this post and everything was set up within 10 minutes.

    In case it helps anyone, I never once plugged in a Sky or NOW TV router and using a TP-Link router works like a charm!

  14. Great information, ditched my Sky Hub and bought a TP-Link AC2800, used Wireshark to get my login details and voila! Connected first time! Now I can port-forward, open ports etc. easily and my wireless connection is strong all over my home. And a guest wifi is really useful.
    Thanks, Kev 🙂

  15. Wish I had found your guide sooner! I just switched to Sky and got myself a TP Link Vr2800 and had to go through the Wireshark method to extract my Sky username and password. Everything seems to work except the VR2800’s inbuilt speed tester, which reports me as offline. I guess that’s a side effect of the MER/Option 61 thing?

  16. Really appreciated these instructions, clear, simple and they work. Thanks Kev.

  17. Hey. Ok the Ac1750 is going in the bin. When I go to 192.168.1.1 it just won’t have it at all. I go to 192.168.0.1 and get to a set up page but not the same as yours apparently. I go to the ‘quick set up’ tab, hit next after the time zone, then it asks me what sort of IP address (dynamic, static, etc, etc…..). Lower down says ISP list – but there is nothing that resembles ‘Sky…’ in the list. WTF?
    In fact I’m going to jump on it a few times before it goes in the bin.
    That’s £77 wasted, I’ll order another now and see if I can get it to work any better. Not a happy bunny. If anyone gets the same useless screens and knows how to get through them please let me know. Cheers.

    1. I don’t have the AC1750, but I just had a look at it on Amazon and it appears to be a cable router, not ADSL/VDSL, so it will not work with Sky. It’s for Virgin style connections.

      The process is fairly straightforward, but does require some basic networking/technical knowledge as you need to make sure you have the correct hardware in the first place or know how to check what the gateway IP is if it isn’t the same as I mention in the article.

      If I were you I’d send the AC1750 back for a refund and either go back to the standard Sky router, or ask for assistance from someone you know who is tech savvy. Hope you get it sorted.

      1. OMG thank you sooo much for looking into it for me. I can’t believe I’ve done that. I wouldn’t care I was looking out for it saying ASDL in the description because you mentioned it to someone else. So goodness knows what happened for me to pick that one. Massive thank you. I will select a more suitable one instead 🤦🏻‍♀️

  18. Hi again.
    So I’ve connected wirelessly (don’t
    know how but still) and can now see the tp link set up screen. It asks my time zone, I hit next, but then ‘Sky….’ is not in the list of ISP settings. I don’t understand why I can’t see the options you and everyone else can see?!

  19. Hi Kev. I’m stuck at step 2 🙄 I can’t plug the cable into my laptop because I use a MacBook Air and there is no socket ☹️ Do you have any ideas for a workaround please? Thank you.

    1. Hey Rebecca, if you don’t have Ethernet, then connect to it wirelessly (it should have a sticker on it somewhere with the WiFi details) you won’t be able browse the internet, but you will be able to get to the admin page (step 3). Good luck.

      1. Thank you! Apologies I didn’t see this when I sent my last message. I think I need a live in geek/idiot 😂

  20. I have the Archer VR900.
    Your instructions worked perfectly, much appreciated, thank you.

  21. Thank you, this worked perfectly for my VR900. The only thing is the My Sky app on my iPhone no longer reports my connection speed (previously 79) it just says there is a fault. I guess the test/speed check looks to see if you have the sky modem plugged in.

    1. Whilst I don’t know for sure, I would imagine it somehow gets that information from an API (or similar) that’s loaded on your Sky router. Otherwise it would have no way of knowing when you’re connected and what your speed is. https://speedtest.net is usually pretty accurate (they have an app too).

  22. Worked first time me, really chuffed, thank you so much. The only problem is how to improve the wifi downstairs. considering using the sky router as a modem and moving the tplink router downstairs plugged in to a powerline plug. Not sure if that would be a solution. Any ideas

  23. Hi, has this replaced your OR modem aswell or just the sky router?

    1. Not sure what you mean? I haven’t had a separate MODEM and router for around 15 years.

  24. Having a nightmare here , trying to follow the guide but despite being connected and having full internet access through the router it’s saying wan port is unplugged , any idea how to get past this ?

    1. I don’t really understand the question – if you have full internet access, what’s the issue?

  25. Hi Kev,
    This is a great walk through for setting up a TP-Link.
    But at the start you say (points 1 to 3) connect the internet cable into the new TP-Link. So that’s the internet cable that is currently plugged into my SkyQ hub from the main BT socket. But doing this will stop my fiber broadband from working so how can you then (point 3) open a browser window ?
    Every time I try to set up my TP-Link v900 my laptop says no internet !!
    Am I missing something or am I being stupid ?
    Please advise and guide me.
    Regards Si.

    1. You can open a browser without the Internet working. The address in the article (http://192.168.1.1) doesn’t need an Internet connection – it’s the address that allows you to connect to your router to configure it. Once you have configured it, per the article, the Internet should start working.

  26. Hi there,
    I’ve recently swapped bb provider from BT to Sky.
    Everything is fine except the wifi coverage which doesn’t extend to my teenage daughter’s bedroom (disaster apparently).
    I’ve tried using our old homehub 6 as a slave router and gave up trying.
    As a result of watching a few youtube videos and scrolling through a few blogs etc, I’ve ordered a TP-Link AC1750 unit.
    Now I find out that these things have to be compatible with Sky’s MER/DHCP Option 61 connection method, oops.

    I purposely never went for the cheapest unit, so hopefully it’s ok for my needs, but I would appreciate your comments and opinion.
    Cheers in advance of any response.
    Keith

    1. Oh could try mesh WiFi, that really helped in my house. There are many types on Amazon.

  27. Worked a treat completely stress free thanks for taking the time to post this

  28. Hi will the vr400 tp-link work doing this as my sky q hub is forever dropping my wifi, also will it totally replace the sky q hub as want to bin the piece of sh#te thanks

    1. As long as your VR400 supports VDSL, it should work. I’m not sure what you mean by “totally replace”, as it would have to replace the SkyQ devices, since you can’t have 2 routers connected to the same line at the same time.

  29. Thanks. Worked great for a VR600 v1 (AC1600) with stock firmware. Switched from BT to Sky, and using the Quick Setup it connected almost immediately, and left all my other settings the same. Total Internet downtime: 10 mins 🙂

  30. Hi kev. I bought  TP-Link Archer VR2800 ADSL2+, VDSL2  router.I thought very easy to setup but not. Can you help me please to setup .I got sky fibre optic connection

    1. If you have followed the instructions above correctly, it should work. Please re-check the settings and confirm.

      Unfortunately I can’t offer adhoc tech support, sorry.

  31. Worked a treat thank you I had issues on my sky router such as intermittent WiFi connection and the internet connection dropping intermittently so I was unable to use Skype, I will try my tp link for a week see how I get on. I had similar issues on talktalk and the tp link sorted it out.

  32. Hi There,

    Thanks for the article, please can you help connecting TD-W9970 to Now Broadband fibre connection?

    Thanks again

  33. Thanks for this. I can confirm that this works with NowTV fibre using an Archer VR900 router. Just changed “skydsl” to “nowtv” and it connected straight away. Someone should tell nowtv technical support as they sound pretty stupid when they tell you that they can’t do anything to help.

  34. Hi Kev
    Great article. Is the Sky user name and password standard? I am switching to Sky fibre tomorrow and would much rather stay with my Netgear Nighthawk and other bits, so I should just need to change the broadband supplier and enter the new name and password to connect? I just had a look around the Sky Q hub (direct connected to my laptop) but there is no user information on it. Thanks

    1. Yes, just use the exact credentials as shown in the article and change the provider to sky VDSL. All should be fine. Whilst I’ve never had Sky Q myself, there are lots of comments here from people stating it works for them. Good luck.

  35. I can confirm the vr2800 works with Sky q, Just installed and got my sky q mini box to connect to wifi, The only issues I have had is with my Ring floodlight cam and door chime pro but now all working

  36. This works with a TP-Link VR900 as of November 2018. Took about 10 mins to set up in total. Mind. Blown.

  37. I have the archer vr400 tp link modem, i can’t seem to connect to sky fibre max, when i connect the box to my line there is no access to the internet, am i connecting wrong, or is sky fibre max not compatible, i did ring sky to ask if i can use a 3rd party router and they said i could but then i would have to downgrade my.package,

    1. Looking at the specs for that router, it seems that it is compatible with VDSL, so there is no reason why this process won’t work for you. Not sure what the issue is to be honest, as many other people are reporting that this process still works.

    1. No idea sorry. I haven’t had normal broadband for quite some time.

      If you wanted to try it, you would have to replace vdsl with adsl in your router config. It may well work, but I can’t say for sure.

  38. I have just recently moved from BT to Sky and am having difficulty with the wifi. When with BT had a ubiquiti switch with ubiquiti APs (4) and all worked well. Now I find that one AP – furthest away – is have extreme difficulty. I would like to buy a new wifi router to see if that will improve my wifi performance. Do you have any recommendations please that will be compatible with Sky and hopefully follow the details here will at least put me back to where I was. Any suggestions would be really appreciated. Thank you.

    1. You could try wireless power line adapters maybe? They don’t mesh, but rather transmit the signal via your house’s power cables. They then have an AP on the end.

      I’ve used them a couple of times and for the most part work well.

    2. Thank you so much. It is really appreciated. Prior to installing a switch I did try power line adapters and they did not make any difference. With the Ubiquiti switch and PoE APs, (which I think is power over ethernet), everything worked fantastically well prior to switching to Sky, it could be a shear coincidence. I have reset everything back to factory settings, both switch, AP and Sky router without any success. I thought now I would try a third party router/wifi for fibre. Having come across this site with the suggestion how to configure username/password for Sky setup I would try a third party wifi/router combined with my switch. If you could recommend a good third party appliance and advise what I need to consider when doing so with regards to Sky I would be grateful. I do live in a bungalow with brick/breeze block walls. Any help you could give would really be appreciated. Many thanks for your time.

      1. It all depends on your requirements really. A router that would work for me, may not work for you. I’d suggest you do some research based on your requirements and get the best router for your needs. I may recommend a £100 router, when all you need is a £30 one, or vice versa. The only requirement for it to work is VDSL support.

        I’d first test that your other Ubiquiti APs are working ok though, as it may be an issue with them, or may just be that you need to re-configure something on your Sky Router to get them working, in which case you may not need a new router at all.

        Google DuckDuckGo is your friend. 🙂

        1. Thank you so much for your responses and time taken. It really is appreciate.

  39. This looks really promising. Have a Netgear Nighthawk I used when on BT but now forced to use the Sky one. Do you think this would work with that? Don’t need guarantees, but won’t waste time if unlikely to work 🙂

    1. I the Netgear support VDSL (Fibre), then yeah, it should work. The process is pretty much the same for any router as long as it supports VDSL.

  40. Had to reset the router 1st but worked 100% on archer vr900 v2

  41. it didn’t work then reset the router and it worked on Archer VR900 V2

  42. Hi – would this work with Sky Q TV box as well, or would you need to leave the sky modem on and use the TP Link in AP mode?

    1. I’m not sure as I’ve never had Sky Q. However, logic would dictate that it would work, as it still uses the same fibre network. Can’t hurt to try. 🙂

      1. @Ian – the sky q hub is a combined modem/router so using a separate router would still require use of the sky q modem. Just turn its WiFi off so all devices connect to your new router. Problem I have is my skyq TV box cannot now connect via WiFi as it simply can’t find the new router, even though it’s less than 20ft away. So I’ve connected this via ether et and powerline adaptors. Mainly successful but it does drop too often so not sure if it’s my wiring albeit house was rewired 10yrs ago. But worth separate cheap £40 router I now have much improved WiFi. Shame about the skyq TV box though as that never dropped its WiFi connection to the skyq modem/router. If anyone knows how to ensure the skyq TV box can connect to alternate router, please let me know. Tried everything on the sky set up wizard.

  43. Hi done everything but no Internet connection still, followed all the instructions

    1. That’s a shame, seems to be working for many other people, so not sure what the issue is with your particular setup, sorry.

  44. hi i got this to work however, the only way i could get it to work was by selecting the regular sky vdsl ? i’ve just done a speed test and i am getting speeds of around 74mps. Does this mean i dont have fibre ?

    1. Sky VDSL is the option you need to select, as that is the option for fibre. Plain old broadband is ADSL. 74Mbps does confirm that you’re using fibre. Good job.

  45. Hi – I can confirm this absolutely works! Totally nailed it using the instructions here!!
    I use the Archer VR400, got one small switch and still need more Ethernet ports 😉

  46. I’m thinking of upgrading but I’m concerned that I’ll bbuy and connect and then find that the username abcdefgh@skydsl and password you provided won’t match. How do I find those if they are different?

  47. Works perfectly.
    Best web page on the topic, if you want to swap a Sky Q hub for something better.
    Thank you.

  48. Works perfectly for me thanks. One question I hear the 2.4ghz gets a longer WiFi signal than the 5 but the 5 is quicker, is there any disadvantage to having them both on or even turning the 5 off?

    1. No problem, glad it worked. In short, no, there’s no problem having them both on. It will go in to “mixed mode” where it should use 5GHz when you’re closer to the router, and 2.4GHz when you’re further away.

    1. Hi what router did you use before hand ? And where did you buy the VR600 from as I cannot find it anywhere online, except second hand ones.

    2. Hi what router did you use before ? Was it a sky q hub ? And where did you find the vr600 I can’t find it anywhere.

  49. I can confirm this worked with NowTV fibre. Replaced the basic nowtv hub with a VR2800 in about 3 minutes. Thanks KevQ

    1. Just about to try this with the VR2800 and sky fibre with Sky q, will report back in a wee while

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